juragan21 Privacy Policy
This page describes what we collect when you use juragan21 and how we keep that data protected. Our commitment is transparency: we explain every data category we gather, why we need it, and how long we store it. We do not sell your personal information to third parties, nor do we share it beyond what local law and our operational necessity require.
When you open a juragan21 account, register for live-dealer tables, place football market stakes, or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), you share data with us. We treat that data as confidential and protect it with encryption, access controls, and regular security audits. This policy applies to all juragan21 users across supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang.
If you have questions about how we handle your data or want to exercise your rights, contact our privacy team via the contact details at the end of this policy.
What Data We Collect and Why
Account Registration Data
When you sign up for juragan21, we collect your email address, phone number, chosen username, and password (encrypted). We use your email to verify your identity, send account notices, and recover your account if you lose access. Your phone number is used for SMS-based two-factor authentication and account recovery. Your password is hashed using industry-standard cryptography; we never store it in plain text and cannot recover it—only you can reset it.
Know Your Customer (KYC) Documents
We require identity verification before you access live-dealer games or withdraw funds. We collect photographs of your national ID card (KTP) or passport, including both sides. We also collect proof of residence such as a recent utility bill, bank statement, or rental agreement. These documents are mandatory under Indonesian financial-crime regulations and help us prevent fraud, money laundering, and identity theft. We store scanned copies in encrypted form on secure servers. Our verification team reviews them within business hours; after approval, your documents remain archived for at least two years for compliance audit purposes.
Transaction and Betting Data
We record every deposit, withdrawal, and game session on juragan21. This includes the amount, payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or specific bank account identifiers), timestamp, and settlement status. For betting activity, we log every wager you place (football markets, live-dealer games, slot spins), the outcome, your stake, and profit or loss. We retain this data indefinitely to enable account reconciliation, dispute resolution, and tax reporting. You can access your full transaction and betting history by logging into your account and downloading your records.
Device and Connection Information
When you access juragan21 via the app or mobile browser, we record your device type (iOS, Android), device identifier, IP address, and connection type (Wi-Fi, mobile carrier). We use this data to detect fraud, enforce account security, and troubleshoot technical issues. For example, if your account is accessed from an unusual location or device, we may flag it for verification. We retain IP logs for 90 days; device identifiers remain on file while your account is active.
Cookies and Tracking
Our juragan21 app and website use cookies and similar tracking technologies to remember your login state, preferences, and session activity. Cookies are small text files stored on your device. We use session cookies (deleted when you log out) and persistent cookies (remaining after logout to speed up future logins). We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may impair juragan21 functionality.
We at juragan21 collect only data necessary to operate our platform, comply with law, and protect your account. We do not use your data for marketing outside juragan21 without your explicit consent.
Your Rights and Our Practices
Data Access and Export
You have the right to request a copy of all personal data we hold about you. Contact our privacy team by email, and we will provide a CSV export of your account information, transaction history, and KYC documents within 10 business days. This export includes everything juragan21 stores about you, in a portable, machine-readable format.
Data Correction and Deletion
If we hold incorrect data about you (e.g., misspelled name, wrong phone number), you can request correction. Contact our support team and we will update your account within 48 hours. For data deletion, we will erase non-essential information (marketing preferences, device logs) upon request. However, we retain KYC documents, transaction records, and betting history for legal and tax compliance; these cannot be deleted while your account is active or within the retention period set by Indonesian law (typically two years).
Third-Party Data Processors
We use external service providers to process certain data. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks) receive transaction data necessary to settle your deposits and withdrawals. Our cloud hosting provider stores encrypted account data on secure servers. Our identity-verification vendor processes KYC documents to confirm your identity. These processors are contractually bound to maintain your data confidentiality and use it only for the services we contract them for. We audit these processors annually to ensure compliance.
Cross-Border Data Transfer
Our servers may sit outside Indonesia. When you use juragan21, your personal data may be transferred to and stored on servers in other countries. By using juragan21, you consent to this transfer. We ensure that data protection standards remain equivalent to Indonesian requirements through encryption and contractual safeguards. If we transfer data internationally, we apply the same security and privacy protections as we use domestically.
Data Retention Schedule
We retain different categories of data for different periods:
- Account credentials (email, phone, password hash): Until you delete your account; deleted on request.
- KYC documents (ID, proof of address): Minimum two years; longer if required by tax or regulatory audits.
- Transaction records (deposits, withdrawals): Minimum two years for tax and compliance purposes.
- Betting and game history: Indefinitely for account reconciliation and dispute resolution; you can request deletion subject to legal holds.
- IP logs and device data: 90 days; older logs are deleted automatically.
- Cookies: Session cookies deleted on logout; persistent cookies deleted when you clear browser cache or disable cookies.
Security Measures
We protect your data using encryption (TLS 1.2 or higher for data in transit; AES-256 for data at rest), access controls (staff access logs, multi-factor authentication for admin accounts), and regular security audits (annual penetration testing, monthly vulnerability scans). Our databases are isolated and monitored 24/7. We do not store payment card details—payment processors handle all card data. If we detect unauthorized access or a data breach, we notify affected users within 72 hours as required by law.
Law Enforcement and Legal Process
We may disclose your data to law enforcement, government agencies, or courts only when required by valid legal process (court order, subpoena, warrant). We will not voluntarily share data with authorities without judicial oversight. When we receive such requests, we comply promptly and notify you unless the law forbids us to disclose the request.
Policy Updates
We may update this privacy policy to reflect changes in our practices or law. We will notify you by email of material changes and ask for your consent if required. Your continued use of juragan21 after policy updates signifies acceptance of the new terms. We encourage you to review this policy regularly.
Contact and Complaints
If you have questions about our privacy practices or want to exercise your rights, contact our privacy team:
- Email: [email protected]
- In-app support: Open juragan21, tap Support, and select Privacy / Data.
- Mailing address: Available upon request via the contact channels above.
We will respond to privacy inquiries within 10 business days. If you are dissatisfied with our response, you may file a complaint with the Indonesian Data Protection Authority or seek legal counsel.